FREQUENTLY ASKED QUESTIONS
Please read the questions below to see if your query can be answered.
If you need further assistance please CLICK HERE and contact us through THIS FORM
Be sure to reference your URL in the email and one of our tech support team will be in touch shortly.

Q: WE NOW HAVE LIVE CHAT!

A: bottom right corner of your screen... reach out, see if we're online. We're an international business, so our online time varies.. reach out! if we're not around.. drop us an email.

Q: How does the free trial work?


A: After you create an account, you get free and instant access to all One Page Link features for 30 days! No credit card is required during the trial.

Q: What happens at the trial end?

A: Before your trial ends, you will be reminded via email, and given the opportunity to create the paid plan of your choice. Your trial account will then become your permanent account (all of your customizations, data, and actions remain intact). 


Q: How will you bill me?


A: You can pay by PayPal/ credit card online. If you ever want to cancel, you can at anytime!

Q: How do I cancel my account?

A: There are no ongoing contracts, you can cancel your account at anytime by going to your paypal account and cancelling your ongoing payments.

Here is how to cancel an automatic payment:
1) Log in to your PayPal account.
2) Click Profile at the top of the page.
3) Click My Money, then click Update beside My preapproved payments to find your payment.
4) Select the payment, and then click Cancel.

Q: Are there different templates available?

A: No, One Page Link is based all off the one simple to use template, that's the beauty of it. From an industry perspective, it helps those who are viewing hundreds of pages. The info & imagery you use will shape the unique feel of your page, all the titles are customisable so whether your a band, artist, business, film maker, actor or whatever your profession or needs are, the one template will work for you.

Q: What if i want 2 or 3 different pages?

A: Many users find use for multiple pages, for example bands find it useful to have a general page for their standard promo material, and another page for a specific campaign like a single, album or press release. You can create as many accounts as you like with your same email address, and all your pages will show up when you login, and you simply choose which one you'd like to edit.

Q: I have paid for my account but my account is not active, what shall i do?

A: Glitches in the matrix do occasionally occur! But rest assured, In the case that there is a problem with paypal integration upon sign up, please simply email us through the form via the link at top of this page. We will quickly resolve the issue for you and have you up and running in no time.

Q: How long does support take to reply?

A: more often than not we get back to you right away with the hour, sometimes within a few hours.. due to international time zones sometimes it can be up to 24hrs.. rest assured, we're always there for you! email us anytime using the form above. the more info you give us, the quicker we can resolve your problem.