Support / Faq

the ultimate electronic promo kit builder

General

How many pages do I get with my account? and what is a 'Campaign Page'?

For $49 per year you get four seperate pages (1 main page & 3 campaign pages).

Your Main page is what you'd use for your general artist promo page.
The address example will be: onepagelink.com/yourartistname

Your Campaign pages are bonus pages that are automatically generated when you sign up, they become a page you can use for your campaigns / releases, like the release of a new single or a new album or a tour. It's more like a live Press Release with all your assets in one simple location for media to see & use.
The address example will be: onepagelink.com/campaign/yourartistname

You can also embed private songs, if you're wanting to share or promote an unreleased song ahead of the song's official release.

Industry loves both pages, super convenient, quick and easy to use.

How do I change my URL?

Login to your account, and the field to change your URL is on the first page you come to, under the URL title.

Simply type in your desired URL into the EDIT URL field and click save.

All your page URLs are editable at anytime, as long as the URL has not been taken by another user.

What is One Page Link and why should I use it?

One Page Link is a simple and effective EPK builder. An EPK is an Electronic Promo (or press) Kit.
You use your One Page Link to pitch your act for opportunity, or to send your approved promotional assets to events & festivals. All done with one simple link, professionally presented with your own imagery.

Do I need any design or web skills to use One Page Link?

Absolutely not! The whole purpose of One Page Link is to make creating your promo page / EPK simple and easy for anyone. Once you sign up for your free trial, you'll see how easy and quick it is to have an effective promo page in minutes, ready to start pitching for opportunities or supply your promo assets with one simple link.

How Do I Create My Page?

Once you sign up, the process is very basic and should only take you around 10mins or less to have a great feeling page if you have access to your promotional assets. You will be presented with a simple editor where you are prompted to upload your promo assets. Before you start, its a good idea to have access to these promo elements:

Your Bio
Your Promo Pics
Your Social Links
Your Music, like Soundcloud or Spotify or Apple Music etc
You Youtube Videos
Your Contact Information

If you don't have all these things, it's ok, you just present what you do have.

How does the Free Trial work?

Every Account you start gives you 30days free to trial it. No credit card is required, before your trial comes to an end you will receive a notice on how to pay if you want to keep your account active.

Payments / Cancel / Deleted Page Sets

Why was my Page Set deleted when I thought it was paid for?

Firstly - We can restore your Page Set if you did not want it deleted. Please read on below.

To note - You should have received notifications about about a pending deletion, if you haven’t, please check junk folders, we apologise for any inconvenience here.

We have recently updated some of our systems.

Pages are now deleted 3 months after non payment, however, if you thought you were up to date, it could be that your payment has been declined for some time (possibly years) without you realising it, and your page was deleted as a result. This can happen due to expired credit cards / old payment details that weren’t updated.

In our old system - If a payment was declined, a Page Set remained active, and payment was attempted again, however, sometimes payments just kept declining, across years.

In our new system - Pages are now deleted 3 months after non payment, and we have implemented clearer notifications to allow you to get your payment details up to date in time for processing.

We temporarily archive deleted Page Sets in case of restore requests.

WE CAN RESTORE YOUR PAGE SET if you did not want it deleted.

Please use the support email form below and let us know the URL of the Page Set you want restored.

When your Page Set is restored, you have 30 days to pay for your Page Set to keep it active, just login with your usual details, and click the red PAY FOR THIS PAGE SET button next to your URL. This will set up a new, up to date, subscription, and you’ll be all set from there.

Some reminders here:

- Subscriptions are per Page Set (each Page Set has 4 customisable pages associated with your URL). You can have multiple Page Sets within one account (for different projects etc) but each Page Set will need its own subscription.

- There is an Auto-renewal toggle associated for each Page Set, please set it to ON, if you want your payment processed each year automatically.

- Please keep your payment details up to date in your Account section. You’ll now receive a notification if your Credit Card has expired.

Please contact us using the support email form if you want your Page Set restored, include the URL you want restored, and we’ll get that done for you.

We hope this helps.

Thanks for using One Page Link.

How do I pay for my account?

We use the world trusted Braintree (by Paypal) payment portal. This means you can pay with your Credit Card or your Paypal account. Simple.

Any time during your 30 day trial, click the red PAY FOR THIS PAGE SET button, and follow the prompts. This will set an annual subscription for your Page Set.

One Page Link cost $49 (Australian dollars) per year, you get 10 days notice before any charge will be made.

After payment, in your login page, set the Auto-Renewal subscription payments toggle for your Page Set per your preference.

Some reminders here:

- Subscriptions are per Page Set (each Page Set has 4 customisable pages associated with your URL). You can have multiple Page Sets within one account (for different projects etc) but each Page Set will need its own subscription.

- There is an Auto-renewal toggle associated for each Page Set, please set it to ON, if you want your payment processed each year automatically.

- Please keep your payment details up to date in your Account section. You’ll now receive a notification if your Credit Card has expired.

How do I cancel my account?

If you pay with Credit Card:
Simply log into your One Page Link account, and click CANCEL PAGE SET on the MY PAGES page. Your page will be deleted, and ongoing payments will be cancelled.

Note - We also have an AUTO RENEW toggle which makes it super simple for you to Continue or Cancel your Subscription.
All Cancelled & Unpaid accounts delete after 3 months.
Email notifications are sent out to alert you about these timeframes.

If you pay with Paypal:
Step 1: Log into your One Page Link account, and click DELETE PAGE SET on the MY PAGES page.
Step 2: Log in to your Paypal account and cancel ongoing payments to One Page Link.

Instructions for cancelling ongoing payments in Paypal can be found here!

Imagery Questions

How to re-size an image for your Banner

We’ll be adding our own image resizing functions soon.. until then here’s a simple solution if you do not have a designer available.

note - we have no affiliation with this service.

GO TO: www.photoresizer.com

Import your image
Keep the ’Stretchy’ Tab Selected.

Ensure the padlock icon is ‘locked’, this will maintain proportions of your image.

Set your Width to 1040 and press enter.

You will see the dimensions adjust.

If a height over 520 was not reached, then increase the height the 520 and press enter.

hit APPLY

your image is now ready.
right click and save it, then upload it to your banner section!

How to reduce the file size of your photos

Max upload size for each photo on One Page Link is 15mb, which is actually very high. Standard file size for a Promo Shot is approx 3-6mb, this is plenty for a high res photo at 300dpi for standard print applications. Good for quality, good for ease of use for all involved.

Your pics can technically be up to 15mb on OPL, but some photographers supply artists & teams with large files over 15mb, in which case you need to compress your imagery. 

If you're unable to get lower file sizes suppied, here is a website where you can compress your images.

note - we have no affiliation with this service.

compressjpeg.com

We found the default settings to work well, you can also adjust these settings if you’re unhappy with the compression.

Soundcloud

Can I Embed Private unreleased Songs, and share my page Privately?

Yes! You can embed Private Soundcloud tracks in the MUSIC section which means you can use campaign pages (or any page) to privately share and promote unreleased songs.

You can also set a password on any page if you require additional secure access to your page.

Important info about Embedding Soundcloud Tracks

If you’re having issues with your Tracks not playing on certain browsers, please try Embedding Tracks from your Soundcloud account that have been directly uploaded by the Artist, as opposed to trying to Embed songs that have been delivered to Soundcloud by the Artist’s Distributor / Label.

Soundcloud is also a streaming platform, where Distributors can deliver tracks to your account for Monetisation. Embed settings on these tracks are not accessible directly through an Artist account.

With direct uploads by the Artist, you can easily access the Permissions settings of a Track within Soundcloud to allowing Embedding on 3rd Party Websites.

For a Track to be able to play on 3rd Party Website’s (like One Page Link) ensure “Enable app playback” is ON in the Permission settings of the Track (this is usually the default setting).

Embedding Tracks that have been uploaded to Soundcloud by a Distributer / Label are having playback issues in some Browsers most likely due to Soundcloud’s Digital Rights Management (DRM) protection policies. Copyright holders need to permit Embeds on certain platforms, Soundcloud says to contact your Distributor about this. We do not have a simple instruction for Embedding these tracks at the moment.

Non monetised Embedded Tracks are working as normal per instruction on the Music Section in your Edit Page.

Email support / contact

More questions? Feel free to use this form if the above FAQ's have not solved your query.

We operate in multiple timezones and will respond asap, generally within a day or less!

Tell us your page url(leave blank if you dont have one)